Salesforce Service Cloud World #1 CRM
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Three key benefits of Salesforce Service Cloud.
1. Case Management: Salesforce provides a robust case management system that allows your service team to track and manage customer enquiries and issues. This includes case assignment, escalation, and resolution tracking features, enabling your team to provide fast, efficient, and high-quality customer service.
2. Knowledge Management: Salesforce provides a knowledge base that your service team can use to store and access information about your products, services, and customers. This enables your team to provide accurate and consistent answers to customer enquiries, reducing resolution times and increasing customer satisfaction.
3. Service Level Management: Salesforce allows you to set service level agreements (SLAs) and track your team's performance against them. This enables you to ensure that your team meets customer expectations and identifies improvement areas.
2. Knowledge Management: Salesforce provides a knowledge base that your service team can use to store and access information about your products, services, and customers. This enables your team to provide accurate and consistent answers to customer enquiries, reducing resolution times and increasing customer satisfaction.
3. Service Level Management: Salesforce allows you to set service level agreements (SLAs) and track your team's performance against them. This enables you to ensure that your team meets customer expectations and identifies improvement areas.
Salesforce Service Cloud Quick Start- Functionality
Discovery / Business Process Review
Configure Users Case Assignment and Queues Case Escalation Email to Case and Web to Case Setup Custom Reports to monitor KPI’s Custom Dashboards to monitor KPI’s |
Custom Dashboard on Home Page
Email Templates Optimize Lightning Page Layouts Configure Accounts, Contacts and Cases Data Validation Rules Custom Process Automation |
Approval Processes
Custom Object and Relationship Implement Assets to track client Product and license purchases Contracts for Service Entitlements User Training Administrator Training |
For the functionality included at each Quick Start level see the attached PDF >>>>>
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Download our Quick Start
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